Careers at Progressive Tech

We are Seattle's Highest Rated Tech Support! Join us and add your talents to our team! If you are a tech professional with a passion for excellence, who wants to work in a fun and rewarding environment, we’d like to hear from you.

Our team members receive higher than average pay, generous paid vacation policy (PTO), and full medical benefits. Overall, we offer an extremely attractive employee benefits package.

  • Competitive Pay
  • Educational Bonuses
  • Paid Vacation Time (PTO)
  • FULL Medical Coverage
  • Relaxed, Fun Environment
  • Small Firm, Rapidly Growing

Technician/Engineer for Business IT Team

Progressive Tech is seeking an energetic, skilled and experienced IT professional to join our rapidly growing team. You would be responsible for tech support service inquiries, ticket resolutions, and sales meetings with potential new clients at their businesses. This position depends on your ability to build and maintain solid relationships with our clients and to support their systems, devices, networks and end users.

REQUIREMENTS:

  • Proven experience in Tech Support, Managed Services & Business IT.
  • Strong communication skills required – you will be involved with sales presentations, support and service to end users/clients.
  • Experience consulting with technical issues involving Microsoft’s core business applications and operating systems.
  • Experience consulting with technical issues involving Apple  devices, and operating systems.
  • Experience with cloud based productivity suites including Microsoft Office 365 & Office, Google Business apps, Adobe apps etc.
  • Experience with DNS records, and migrating mail to the cloud from offline mail apps such as Exchange/Outlook and Mac Mail.
  • Experience consulting and supporting networks, including wired/wireless setups, routers, firewalls, and security policies.
  • Experience across an array of network configurations, of routers, switches, VPNs etc.
  • Ability to document/note all your actions in our ticketing system. You must make detailed and descriptive notes for each action performed and ensure the next steps are outlined correctly.
  • Clean driving record and reliable, well maintained vehicle for travel to and from our office and going out on service calls. We prefer applicants who currently reside within a 30 min commute of our North Seattle office (near Greenlake).
  • Office hours are 9am to 6pm Mon-Fri for our Business IT services dept.

PERKS & COMPENSATION:

Relaxed environment, opportunity to work directly with owners.

Upward mobility + no micromanagement.

Remote work from home opportunities available.

Our team members competitive pay, generous paid vacation policy (PTO), and full medical benefits with plenty of opportunities for advancement.

The actual compensation for this position will be determined based upon the skills and experience of the applicant. Some training may be offered to an applicant with strong skills in most of the requirements.

HOW TO APPLY:

To prevent spam and as a test of your ability to pay attention to detail, please make the subject of your email the name of your favorite animal. Emails that fail to specify an animal will never be seen by human eyes. Please email us directly at jobs at progressivetech dot com (please send a PDF file that is no more than 2 pages)

Apple/Mac Support Specialist + Customer Service

Progressive Tech is seeking an energetic, skilled and experienced Apple Consultant and Mac Technician to join our rapidly growing team. You would be responsible for checking in projects, delivering diagnostics results via phone, answering potential service inquiries and estimate requests, resolving customer service issues and generally providing the high quality, timely and professional level of service that we're famous for!

REQUIREMENTS:

  • Proven experience in Apple/Mac systems and software support.
  • Relevant experience in Apple Corporate, authorized Apple service provider, or other Mac focused repair/support company.
  • Strong communication skills required – you will represent the company to our clients, so we expect a high level or professionalism attention to detail.
  • Experience with cloud based productivity suites including Microsoft Office 365 & Office, Google Business apps, Adobe apps etc.
  • Ability to document/note all your actions in our ticketing system. You must make detailed and descriptive notes for each action performed and ensure the next steps are outlined correctly.
  • This is part time to start but could/would build to full time. For an absolute rock star candidate who needs full time right away, it could be an option…
  • Hours for this position are somewhat flexible EXCEPT that weekends are required. Weekend hours are 10am to 5pm Sat/Sun.

PERKS & COMPENSATION:

Our team members competitive pay, generous paid vacation policy (PTO), and full medical benefits with plenty of opportunities for advancement.

The actual compensation for this position will be determined based upon the skills and experience of the applicant. Some training may be offered to an applicant with strong skills in most of the requirements.

HOW TO APPLY:

To prevent spam and as a test of your ability to pay attention to detail, please make the subject of your email the name of your favorite animal. Emails that fail to specify an animal will never be seen by human eyes. Please email us directly at jobs at progressivetech dot com (please send a PDF file that is no more than 2 pages)